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BeneTrac Software Earns High Praise from Human Resource Administrators and Employees
Customer survey results show that employees of HR Managers find BeneTrac’s self-service feature fast and easy-to-use
San Diego, CA, June 14, 2005 – Hawthorne Benefit Technologies, Inc., also known as BeneTrac (http://www.benetrac.com), a provider of powerful, Web-based electronic enrollment and employee benefits administration software, today announced it received high marks from employees at mid-size companies who completed its online survey on the software's self-service feature.
Ninety-two percent of first time employee users agreed navigating BeneTrac was easy and that their experience with the system was positive. Ninety-three percent agreed that they understood their benefit choices. And eighty-four and eighty-two percent indicated that they always knew what to do next and that there was appropriate information available to help them make benefit choices, respectively. BeneTrac estimates that forty-three percent of all new employee users completed the five-question survey upon logout.
"This was definitely one of the easiest online enrollment processes I have ever done. Thanks;" "Thank You! Less stress!" and "Very 'dummy' proof....I loved it!" were just a few of the additional comments provided by employees.
"Employees at our company like BeneTrac because it gives them easy access to their information with just a few clicks," said HR Manager Barbara Aguilera, Carson City School District. "I like it because I can efficiently do the job of two people during our open enrollment process, saving an enormous amount of time."
"We estimate that 70 percent of HR managers using our software take advantage of the self-service capability," said Brian Daley, vice president of technology. "And we only expect that number to grow, which is why we take very seriously the ability of employees to effectively maneuver our system, make changes and get the information they need."
Jerry Hawthorne, RHU, CHC, chief executive officer added, "We have offered employee access since '99 and have thought of it as an important feature to let HR departments do more with less, but only since '02 have we noticed HR managers giving employees access. Now it's a leading question that prospects ask, and we are proud to say we were one of the first to have it, as well as offer one of the most comprehensive solutions to address it."
SHRM's 2005 HR Technology Survey Report supports findings that HR managers are turning to web-based employee self-service tools for help in their jobs. Many employees use computers at work and 70 percent of the population has a computer at home, so enabling individuals to directly access and manage benefits online is a natural extension, affording employees the ability to find answers to questions when they need them most while freeing up HR. For those that do not have access, companies can also set up HR kiosks, greatly simplifying benefits administration, reducing paperwork and enabling direct updates through providers.
About BeneTrac
BeneTrac (also known as Hawthorne Benefit Technologies, Inc.) is a provider of powerful, web-based electronic enrollment and employee benefits administration software. The company's online benefit management solution, available exclusively through insurance brokers and benefits consultants, enables employers and human resources professionals to eliminate paperwork and automate management of their complete benefits packages through a single, customized portal. BeneTrac's one-stop-shop platform for automatically adding, updating, electronically exchanging, assessing and managing information capitalizes on relationships with more than 250 carriers and the company's powerful administration and reporting software features. Leaders in software engineering, group insurance and human resources, the experts at BeneTrac are dedicated to offering a robust, affordable, user-friendly system that simplifies benefits administration. For more information, please visit www.benetrac.com.
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